Legal

Shipping, Return & Cancellation Policy

Updated: September 21, 2022

Cancellation Policy

You can cancel items or orders that haven't entered the shipping process. Once an order has shipped, it cannot be canceled. The order must go through the return process. You may refuse the order upon delivery, in which case the standard return policy for the item will apply. There is no penalty for cancellation of an order prior to shipment, however, this does not apply to special/custom orders.

Installation Fees, Service Contracts, or Warranties

Installation fees can be canceled up to 24 hours before the service is performed. Service contracts or warranties can be canceled within 15 days of purchase.

Return Policy

Website: Items ordered from our website can be returned for within 15 days of receipt of domestic shipment (in most cases

Return policy applies to orders shipped within the contiguous U.S. Some products have different policies or requirements associated with them (i.e., pre-owned or used equipment, etc.). Please see below for a list of non-returnable items.

Returns for manual orders and oversized items need to be requested by email to [email protected] . Please include your order number, best contact information, and details regarding the reason for return.

Marketplace (i.e., eBay, dotmed): Marketplace orders must be processed directly through the respective marketplace. For assistance please contact the marketplace directly. You can find links to the respective marketplaces below under the Marketplace Return & Cancellation Policies section.

Eligible Products:

  • Must be returnable, unopened, unused.
  • In original packaging. Safety seals cannot be opened or broken.
  • Return request must be submitted within 15 days of receiving delivery.
  • Once a return is authorized it must be returned to Biomed Plus within 10 business days of the return authorization.
  • Customer is responsible for packing return properly. If item becomes damaged during the shipping process the return may be denied once inspected at Biomed Plus or the manufacturer.

Details:

  • Biomed Plus shall test returned products and may impose a customer fee if the customer misrepresents the condition of the product or the item is damaged during shipping. Denied returns will be immediately disposed of.
  • Once the item is received at our fulfillment center, it will take approximately 5 business days to be processed by our team and 5-7 business days for the refund amount to show up in your account.
  • Shipping fees are non-refundable, except when due to Biomed Plus error. If you feel your case warrants a shipping fee refund please email [email protected]  and be sure to list the order number, return reason, and a full explanation. 

Non-Returnable Items

We would love to process every return request. However due to health and safety concerns we are unable to authorize all returns. Certain products are forbidden to be returned due to their biohazard nature.

Some items will state in their description that they are non-returnable. Purchasing these are a non-returnable item.

Non-returnable items include but are not limited to:

  • Customizable Items
  • Digital Items
  • Items Missing Original Packaging
  • Items With Broken Safety Seals
  • Special Order Items
  • Certain Used Items

Oversized Items

Oversized items may be returned to our facility by freight shipping. Biomed Plus actual shipping cost and return shipping fees will be deducted from your total refund amount. Biomed Plus actual shipping cost may be substantially higher than what Biomed Plus charged on the initial order.

If an item is reported damaged or defective, troubleshooting is required before authorizing the return. Biomed Plus waives any shipping charges for damaged or defective item(s). If an item is received operating properly when returned or if the item is damaged due to improper packing by the customer, Biomed Plus may impose fees, or our returns department may deny the return. Please email [email protected] for oversized items.

Point of Sale

Biomed Plus sales tax is conducted at the time of purchase and or once tracking is issued and based here in Hammond LA, unless otherwise noted or applicable.

Computers and Electronics

Electronics purchased from Biomed Plus that didn't start when they arrived, arrived in damaged condition, or is still in an unopened box can be returned for a full refund within 15 days of purchase. Any returned item that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering may result in the customer being charged a restocking fee based on the condition of the product.

Customizable Products

Returns on custom products that have had different customization options, including any configurations, or designs are as follows:

  • Notify Biomed Plus within 10 days of receipt.
  • Due to personal configuration, or design on these products, Biomed Plus is not required to accept returns or exchanges unless the items are damaged or defective upon arrival.
  • If there is an error in the configuration, or design due to a mistake by the manufacturer, you are protected per the Biomed Plus Guarantee.
  • All product packaging (such as boxes) must be returned with the item. Products missing all their applicable tags are not acceptable for return.

Disclaimer & Waiver of Liability

The sale of this item may be subject to regulation by the U.S. Food and Drug Administration and state and local regulatory agencies. If so, do not bid on this item unless you are an authorized purchaser. If the item is subject to FDA regulation, please verify your status as an authorized purchaser of this item before shipping of the item. By bidding on this item(s), you state you are an authorized purchaser to buy any said item(s) in this listing and are solely responsible for any subject of regulation. 

Regardless of the origin of the equipment, the documentation provided or identification appearing upon the equipment, the equipment described and offered here is in no way certified for, or recommended for, or offered for any specific use. Any medical equipment purchased must be completely tested, cleaned, sterilized, and certified by a qualified biomedical technician prior to being put into service. The purchaser agrees that the seller shall not be held responsible or liable for any injuries or damages, whether incidental or consequential, associated in any way with the equipment. The purchaser accepts full responsibility and all liability from the use of this equipment and will not hold the seller or eBay responsible for inappropriate use of this equipment. The purchaser, by bidding on this equipment, indicates their acknowledgment of, and agreement to the terms of this disclaimer.

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Missing Items

If you received your order and items or accessories are missing, please email [email protected]  with a detailed message of what you received (pictures are encouraged). We will need to contact the manufacturer or our Biomed Plus warehouse to ensure you receive all necessary items included with your purchase.

Extra Items

Whoops! If you received an extra item by mistake in your shipment please email [email protected] with the subject ‘Received Extra Item’. We will email you a prepaid return label to return the extra item.

Wrong Items

If you placed an order but received the wrong item, you can return the wrong item for a refund or a replacement of the item you did not receive by emailing [email protected] with the subject "the wrong item was sent".

Gifts

Somebody may have sent you something as a gift. We only include a gift receipt in the shipment if the purchaser marked it as a gift when placing the order. If there isn't a gift receipt in the box, it may mean the person didn't mark it as a gift but still intended to send it as one. If you don't want the item, you can return it for a refund by emailing us at [email protected] for a return process. 

Digital Products

Unless otherwise specified, activation codes, and software are not returnable after purchase.

Mattresses and Pads

Mattresses must be returned within 15 days in the original, unopened/unused packaging for a refund. Product exchange may be available if item is opened/used. Contact us to discuss your exchange request.

Marketplace Return & Cancellation Policies

Biomed Plus offers many of our items on marketplaces which include eBay and dotmed. These marketplaces have their own Return & Cancellation policies which are linked below. All Returns & Cancellations must be requested by the customer through the Marketplace. We recommend that you reach out directly to the marketplace with any questions.

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